Terms & conditions

TERMS AND CONDITIONS:

You/ will always be assessed by a sports therapist registered with the Society of Sports Therapists. Therefore services provided at SKM Sports Therapy will be tended to in line with the chartered society’s code of practice. Link: https://society-of-sports-therapists.org/wp-content/uploads/2018/11/Standards-of-Conduct-Performance-and-Ethics.pdf

1. Initial Assessment

Before we provide any Services, we shall perform an Initial Assessment of your needs and requirements ('Initial Assessment'). An Initial Assessment consists of:
• a discussion with you about your needs;
• an evaluation of your needs;
• a full objective examination of your problem(s), which will involve following our reasonable instructions as set out below; and
• developing a programme of recommended action to address your needs and requirements.
An Initial Musculoskeletal (MSK) Assessment takes approximately 30 minutes. The initial session will involve talking about your presenting condition, past medical history, and what the issues relating to your condition are. We will also require you to sign a consent for treatment and release of information form prior to attendance.

2. Result

Please note that after the Initial Assessment has been carried out, we may decide that we cannot provide any Services if, for example, treatment for the condition may not be suitable or appropriate.

3. Performance of the Services

Initial Assessment
We will normally provide you with the Services only after an Initial Assessment has been carried out. If there is a significant period between an Initial Assessment and us providing the Services, we may ask you to confirm in writing that the Initial Assessment remains accurate or ask you to undergo another Initial Assessment.
Outcomes
It is not possible that any particular result or outcome can be guaranteed as a result of us providing the Services. Our aim is to provide the Services using reasonable care and skill. Some conditions may take longer than others to treat and we will regularly reassess the treatment plan.
Sessions
If we have not agreed the number of sessions to be provided, we shall provide treatment on a session-by-session basis. We will agree the date and time of the first session and any subsequent sessions by telephone, in person or by e-mail.

4. Your rights and responsibilities

Following our reasonable instructions
In order for us to provide proper treatment, we will give reasonable instructions to you (as appropriate) which should be followed. This may include, for example, removing some items of clothing for many conditions to be treated.
Assignments
We may set you assignments to be completed between sessions. You are not obliged to complete these assignments but, if you do not complete them, your progress in achieving the desired outcomes may be slowed down.
Stopping a Session
We may stop a session at any time and not continue it if we consider that you/ are/is not following our reasonable instructions. If this happens, you will still be liable (at our discretion) to pay the fee for that session.

5. Costs of sessions and payment

Fees
Our fees for each session are as confirmed by us to you.
Please note that you are personally liable to pay all of our fees and any surcharges incurred, such as any cancellation fees.).
Payment
We accept payment in cash, by cheque, or by debit/credit card. Payment will be made by you to us at the end of each session, for that session. At the discretion of the treating therapist, we can also accept payment via online transfer/BACS, but payment should be made within 24 hours of that session.

6. If you are late for a Session or if you or we cancel or rearrange a Session

If you are late
If you are late arriving at a session, the session will begin on your arrival and continue until the time when it is scheduled to end. If you wish the session to overrun, and we agree/ are able, then you may be charged (at our discretion) for the extra time we spend in providing the Services.
If you cancel or do not turn up for a session
If you have booked a session and you cancel with less than 24 hour’s notice or do not turn up for the session, then you are liable to pay the cost of that session.
If we cancel
On occasion, we may have to cancel a scheduled session. This may occur, for example, if a staff member is sick or unable to work. If we have to cancel a scheduled session, we will book you another appointment as soon as reasonably possible. No charge will be made to you for the session cancelled by us.

7. Confidentiality

We shall treat all personal and business information supplied by you as confidential. We shall not disclose such information to any third party without your prior permission, except where required by law or where action might be necessary to protect you or someone else.
Data Protection
We are registered under the terms of GDPR 2016, and we shall treat all personal data in accordance with the requirements of those Regulations.

8. Outcomes

We shall seek to enable you to achieve your/their desired outcomes. However, no outcome can be guaranteed, and you have sole responsibility for acting on any recommendations or advice that SKM Sports Therapy may give. We have no liability for any loss incurred by you, whether financial or otherwise, following our provision of the services, nor for any perceived failure by you, whether justified or otherwise, to achieve your desired outcomes or goals.

9. Liability and indemnity

Limitation on our liability to you
Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount (and not exceeding the amount you pay in total for the Services), having regard to such factors as whether the damage was due to a negligent act or omission by SKM Sports Therapy. Nothing in these conditions will limit our liability for death or personal injury caused by our negligence or the negligence or our employees, agents or subcontractors or fraud and fraudulent misrepresentation.
Limitation and exclusion of liability
We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, or for any loss of profit, or for any indirect or consequential loss arising under or in connection with the Services. Except as set out in these conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract. This clause will survive the termination of the contract.
Indemnity
You agree that you will indemnify us against any and all loss or damage suffered, including any legal fees or costs, as a result of any breach of this agreement by you.

10. Variation

We may change any of these terms or conditions, including our fees.

11. Early termination

In exceptional circumstances, such as illness or other commitments, inappropriate behaviour by you, refusal to be treated in a reasonable way, actual or potential conflict of interest, or other reasons, we may decide to terminate the Services early and/or refuse or be unable to provide further sessions to you. In such circumstances, we shall give you reasonable notice of termination where practicable and will refund to you any advance payment made for sessions not yet provided.

12. Severance

If a Court or any other competent authority finds that any provision of this contract (or any part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted and the validity and enforceability of the other provisions of the contract will not be affected.

13. Events outside our control

We will not be liable to you as a result of any delay or failure to perform our obligations under this contract as a result of any event beyond our control including but not limited to, strikes, lockouts, or other industrial disputes, failure of a utility service or transport network, act of God, fire, flood or storm, or breakdown of machinery.

14. Contacting each other

If you wish to send any notice or letter then you should send it to our principal place of business or, if none is apparent, the venue where your treatment takes place. If we wish to send you a letter or notice, we shall use the address you have given prior to the Initial Assessment.

15. Contracts (Rights of Third Parties) Act 1999

For the purposes of the Contracts (Rights of Third Parties) Act 1999 this agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

16. Disputes and governing law

If you are unhappy with the Services SKM Sports Therapy provides, we hope that you will discuss any problems or issues with the practitioner who treated you first. If that does not resolve matters to your satisfaction, the matter will be referred to the chartered society.